Transactions :- Monitor, track and adhere to daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues in order to ensure timely and effective execution of transactions.
Operations and Systems Management:-
Track market and regulatory changes, monitor, implement changes, ensure systems back-up, align systems with environment changes in order to ensure continuity & adequacy of operations.
Set service standards, ensure resolution of customer grievances, monitor customer services by team, address escalated issues and thereby ensure smooth relationship with clients.
Coach, counsel, guide and motivate team members, set targets, monitor performance, define work processes / systems and create a performing team with conducive work environment.
Manage portfolio of acquired customers, relationship building, value chain evaluation and deepening of relationships on CA & TFX
Profiling clients which further aid in cross selling of other bank products and services.
Initiates identification and development of new business segments and geographical areas to generate business opportunities.
Ensures adherence processes and policies and daily activity goals assigned.
Understands customer requirements and advises them objectively
Train and share knowledge with his team members on all products and processes.
Deliver assigned revenue targets for the team.
Identify opportunities and generate sales opportunities through database deals and Corporate/bulk tie ups.
Conducting kiosk activities in corporates.
Adheres to all company policies, procedures and business ethics codes.
Follow and adhere to the strict KYC norms set for the team.
Qualification*Any Graduate, Any Post-graduate
Experience*1 Year- 5 Years
Salary*2 - 5 lacs