Build and lead the One Credit team in India and ensure all Credit staff are appropriately trained, developed and aware of their accountabilities & responsibilities.
Ensure that all CoBs are supported with professional, timely and consistent Credit services. Promote, drive and reward operational excellence at all relevant levels of the organization.
Management of credit risk within the defined area of responsibility in line with the Shell India OCM (Operational Credit Manual)
To ensure that fit-for-purpose controls are in place and credit control activity is carried out in compliance with group guidelines: OCM/MoA/FCM/Debitex
Prepare and support Credit Forum and Committee meetings. Ensure focal points are nominated and made available to support the Regional/Global Business managers and Central team in the global initiatives.
Conduct Credit visits to customers as required.
Manage issues that have been escalated where the allocated resolution owner of a customer complaint is unable to provide a resolution.
Provide interpretation of Downstream Credit Manual and guide the businesses on the principles of sound credit management.
Keep up-to-date on issues within the businesses by having close relationships with the sales managers and actively acquiring information from industry sources.
Responsible for Audit co-ordination and business control reviews.
This role may require strategic thought processes to be able to design and implement cross-border credit strategies, and contribute/manage high profile projects, which involve delivering presentations to very senior internal/external stakeholders.
With credit process a significant part of OTC, IN Credit Manager has to play an active role in helping the OTC improving the efficiency, operations excellence and customers satisfaction.
Responsiveness, judgment, maturity, integrity, and time management skills are required.
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