Assisting customers with regards to their order status, available products, dispatch details, payment details, etc through emails and managing with multiple customers simultaneously.
Managing returns and refund process.
To manage different social media platforms like Facebook, Instagram, Twitter etc and App queries.
Coordinating with different courier service providers, to get an update on the delivery status etc
To manage all daily tasks and duties related to the process with strict compliance to guidelines.
Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience.
Experience*1 Year- 3 Years
Salary*1 - 3 lacs