Dialer Analyst – Dialer & MIS (dialer Management/jobs cloud/mumbai

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  • Post Date: March 17, 2018
  • Applications 0
  • Views 64
Job Overview

Handling day to day operations & administration for dialer activities.

Assigning Resource Group, Numbering Plan, DNIS Setting, and External Filters for using Gateway Configuration

liablity to On Call and Remote support to provide complete coverage.

Monitor Dialer performance against agreed SLA

Responsible for ensuring Dialer functions meet compliance requirements

Planning & Scheduling system maintenance & new initiative deployment, with assistance of technologies, to ensure littleToNo impact to operations productivity

Monitoring campaign and agent statistics, controlling abort rate and idle rate

Carry out in depth analysis of calling lists and identify the best times to call and do necessary changes to optimize contact rates

Accurately collating of all core and noncore activities on a realtime basis to ensure up to date intraday forecasts and accuracy in shrinkage calculations.

RTA this includes monitoring PRI lines, agents, utilization and compliance.

Generating maximum agent utilization and contact per hour, per download and per dial metrics

Creating Call tables and generating the daily reports of utilization of database

Job Detail
  • Career LevelExecutive
  • Gender*Both
  • Qualification*Any Graduate, Any Post-graduate
  • Experience*2 Year- 6 Years
  • Salary*2 - 5 lacs