Handling day to day operations & administration for dialer activities.
Assigning Resource Group, Numbering Plan, DNIS Setting, and External Filters for using Gateway Configuration
liablity to On Call and Remote support to provide complete coverage.
Monitor Dialer performance against agreed SLA
Responsible for ensuring Dialer functions meet compliance requirements
Planning & Scheduling system maintenance & new initiative deployment, with assistance of technologies, to ensure littleToNo impact to operations productivity
Monitoring campaign and agent statistics, controlling abort rate and idle rate
Carry out in depth analysis of calling lists and identify the best times to call and do necessary changes to optimize contact rates
Accurately collating of all core and noncore activities on a realtime basis to ensure up to date intraday forecasts and accuracy in shrinkage calculations.
RTA this includes monitoring PRI lines, agents, utilization and compliance.
Generating maximum agent utilization and contact per hour, per download and per dial metrics
Creating Call tables and generating the daily reports of utilization of database
Qualification*Any Graduate, Any Post-graduate
Experience*2 Year- 6 Years
Salary*2 - 5 lacs