Key Accounts Manager – TVS Logistics, Diesl – Mumbai/Recruters/Mumbai

  • Post Date: March 28, 2018
  • Applications 0
  • Views 101
Job Overview
  • Managing and developing Account Relationships with key Decision making / Influencing individuals at various levels of the Customer Organization
  • Understand the requirement of customers
  • Understand the service deliverables for the customers
  • Finalize the SLAs with the customer for the services to be provided by TVSLSL-3PL
  • Using appropriate means of communication with customer & documenting all relevant communication as needed.
  • Ensuring that all the complaints & issues are resolved to the expectation of the customer & ensure that ‘Corrective Action Plan’ is in place.
  • Update the customer barometer on a regular basis
  • Map the overall customer logistics cycle and proactively identify customer needs and generate action plans to address them.
  • Identify segments facing growth and forecast demand
  • Ensuring SOPs & SLAs are properly understood & implemented by Operations team. Review SOP & SLAs to ensure operational excellence.
  • Providing correct & timely status information to customer through proper MIS.
  • Ensure that the agreement with the customer is renewed in a timely manner
  • Negotiate with the customer for rate increases
  • Get the necessary approvals from the customer in case of additional services provided or additional resources deployed
  • Driving encirclement Revenue
  • Monitoring & Driving the Billing & Collection process of the key account.
  • Review account performance with the customer. Apprise customer of the challenges faced & actions taken to improve the performance levels.
  • Set up monthly and quarterly meeting with the customer to review KPIs.
  • Record the minutes of the meeting and track the action taken on each point and communicate back to the customer
  • Proactively look for opportunities to increase business with the customer
  • Send regular communication to customer about new service offerings, new geographies where we can provide services, communication on any awards received by the company
  • Closely work with the Strategic Transformation Team to increase business
  • Co-ordinate with the Operations and Finance team to ensure that the bills are submitted to the customer as per agreed timelines
  • Ensure that customer approval is received for all the extra services provided (over and above the agreement) and the same is billed to the customer
  • Follow up with customers for outstanding payments
  • Ensure DSO does not cross 75 days
Job Detail
  • Career LevelManager
  • Gender*Both
  • Qualification*Any Graduate, MBA, PGDM
  • Experience*5 Year- 9 Years
  • Salary*4 - 9 lacs