Extracting reports from CRM reporting tool & preparing reports in desired formats
Preparing daily, weekly & monthly MIS, PPT, Score card of team members performance
Maintaining Data in relation to Headcount & Attrition
Maintaining Quality Metrics Data on a daily, weekly and monthly basis.
Handling Employees details, Maintaining Daily Call Data and its related metrics
Handling data for a large project (300+ Employees).
Collecting,storing and reproducing the data in the desired format to the Management and the Floor
Creating – Stack and Incentives on a monthly basis
Interacting with project managers with regards to Service Level, Rostering, Queue Management, Aux Adherence, and Login/ Logout Adherence on a Daily Basis
Experience*1 Year- 5 Years
Salary*Best in Industry