ORM – Executive/Intellect HR Pvt Ltd/Mumbai

This job has been Expired
Intellect HR Pvt Ltd
Job Overview

Experience : 2+ years as ORM using key social media tools like Sprinklr, Meltwater, Radian6, Talkwalker to initiate listening of the brand on social media / digital. 

Managing in-house social media tools to initiate listening of the brand on social media / digital platforms & ensure QC of the deliverables.

Ensuring all complaints are tracked on social media and all consumer forum sites on internet

Report and coordinate with Customer Service team to get resolution for all the complaints/queries and ensure that the response received from customer service team is posted back on the relevant digital channels

Coordinating with Internal teams to ensure timely delivery on daily monitoring reports, press release trackers.

Provide timely crisis reports, identify trends & help strategic directions.

Facilitate new business development by analyzing listening reports, share relevant insights & conduct competitive scans.

Can manage a tight grip of the ORM operations. Escalate to relevant stateholders. Manager trackers, send chasers, close loop with stakeholders and QC

Set up new listening dashboards

Analyse listening reports, share relevant insights, updating trackers

Conduct competitive scans 

Provide advance listening capabilities and strategic directions and crisis management

Job Detail
  • Career LevelExecutive
  • Gender*Both
  • Qualification*Any Graduate, Any Post-graduate
  • Experience*1 Year- 5 Years
  • Salary*2 - 4 lacs