Floor Management-Voice Enable Process Support
Check for Login Scheduled- time ensure
To prepare weekly/monthly roster.
Interact with IT Escalations with client meeting.
Excellent communication skills.
Good knowledge of Ms-Excel
Real time analysis and break management through AVAYA CMS
Maintaining and reporting process level headcount, absenteeism & attrition, SLA
Perform daily / weekly validations of production reporting data
Experience*1 Year- 4 Years
Salary*3 - 4 lacs