Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
Client Management: provide insights and manage queries for both RMS & Analytics and ensure maximum client satisfaction through high level of client service standards in line with client expectations.
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
Financial Management: Meet revenue objectives for entire performance management function.
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
People Management: Invest in talent development for entire performance management team working with team leader
Technical: Provide integrated solutions to clients which can enable their business success
Maintain an accurate, complete, up-to- date and insightful client business profiles to be shared with senior management
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Identify and recommend enhanced and new services that answer clients’ business needs
Build and maintain ongoing relationships with the identified key persons within client organization
MBA with 6 to 10 years FMCG (marketing / sales) or research-related industry experience desired
Strong client focus and proactiveness
Very good influencing & persuading skills
Expert knowledge of statistics and multivariate analysis
Expert knowledge of research techniques and methodologies
Qualification*Any Graduate, Any Post-graduate, MBA
Experience*6 Year- 9 Years
Salary*Best in Industry