Team Leader/Intellect HR Pvt Ltd/Gurgaon

This job has been Expired
Intellect HR Pvt Ltd
Job Overview

Eligibility Criteria- 

2+ Year experience in Customer Service as Team Leader 

Team handling, client handling, people management, Excel Knowledge.

Have worked with UK process

Immediate joiner is an add on

Roles and Responsibilities:

Should exhibit People Management Skills.

Should be aware of the various Operations and Client Metrics. 

Manage Chat/ Email team and upselling team.

Strong analytical, solving skills with strong MS Excel skills.

Needs to have the drive to achieve given targets.

Process adherence (Check, analyze, Control & Improvement).

Drive & adhere to Policies & Procedures.

Should be well versed in coaching & providing feedback

Basic exposure to excel.

Good process knowledge and Good interpersonal skills

The candidate should be possess the following skills

People Management skills

Client Management skills

Process Management skills

Coaching and Training

Feedback and Performance Management skills

Should be TL on Papers

Should be comfortable working with shifts 

Job Detail
  • Career LevelOthers
  • Gender*Both
  • Qualification*Any Graduate
  • Experience*2 Year- 8 Years
  • Salary*4 - 6 lacs