2+ Year experience in Customer Service as Team Leader
Team handling, client handling, people management, Excel Knowledge.
Have worked with UK process
Immediate joiner is an add on
Roles and Responsibilities:
Should exhibit People Management Skills.
Should be aware of the various Operations and Client Metrics.
Manage Chat/ Email team and upselling team.
Strong analytical, solving skills with strong MS Excel skills.
Needs to have the drive to achieve given targets.
Process adherence (Check, analyze, Control & Improvement).
Drive & adhere to Policies & Procedures.
Should be well versed in coaching & providing feedback
Basic exposure to excel.
Good process knowledge and Good interpersonal skills
The candidate should be possess the following skills
People Management skills
Client Management skills
Process Management skills
Coaching and Training
Feedback and Performance Management skills
Should be TL on Papers
Should be comfortable working with shifts
Experience*2 Year- 8 Years
Salary*4 - 6 lacs