Team Leader/Intellect HR Pvt Ltd/Mumbai

This job has been Expired
Intellect HR Pvt Ltd
Job Overview

Responsibilities:

Manage Operations from process & measurement standpoint

Set and assess representatives performance expectations and performance, and create individual action plans

Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis

Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.

Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation

Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs

Assist with scheduling and forecasting of staff to maintain optimal service provided

Must Skills

-Good Communication skills.

-Atleast 1 year of experience as Team lead on paper

Work Exp Min 4 years – 8 years 

Shift Timings: Rotational Shifts (Transportation will be provided) 

Job Detail
  • Career LevelOthers
  • Gender*Both
  • Qualification*Any Graduate
  • Experience*5 Year- 9 Years
  • Salary*Best in Industry