Manage Operations from process & measurement standpoint
Set and assess representatives performance expectations and performance, and create individual action plans
Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis
Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.
Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation
Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs
Assist with scheduling and forecasting of staff to maintain optimal service provided
-Good Communication skills.
-Atleast 1 year of experience as Team lead on paper
Work Exp Min 4 years – 8 years
Shift Timings: Rotational Shifts (Transportation will be provided)
Experience*5 Year- 9 Years
Salary*Best in Industry