Deliver a superior customer experience
Ensure all processes are performed as per the agreed terms in Service Level Agreement Timely & Accurate deliverables.
Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain.
Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the Customers.
Work closely with the Transition team in taking on the newly migrated task and to establish KPIs for new business off shored.
Establish the control dash board impact of the process Operational Performance Planning & Review (OPPR); Strive to improve the control dash board scores of the customers.
Identifying adhoc customer requirements / exceptions and ensure that the feasible requirements are fulfilled with a sense of urgency.
Constantly engage with the customers through regular Video Conferences / Conference Calls by listening to & understanding their requirements.
Develop and sustain effective Business relationships with customers in order to build a strong sense of confidence in customers.
Experience*5 Year- 9 Years
Salary*Best in Industry