Team Leader/Intellect HR Pvt Ltd/Pune

This job has been Expired
Intellect HR Pvt Ltd
Job Overview

Process Management:

Ensure relevant processes are followed on the operational floor

Conduct calculations in order to determine the staffing requirements on a Quarterly basis. This calculation should be shared with the Managers

Manage day-to-day planning, thus ensuring that the teams consistently deliver on speed and accuracy within the agreed SLA frameworks; 

Manage and optimize workflows (pipeline and individual work queues) through appropriate

Participate in calls with the client to understand expectations, provide feedback and reports and resolve queries or escalations. 

Identify, facilitate and implement process improvement initiatives to improve efficiency

Measure and review Quality and productivity of the team and provide one to one feedback to ensure high quality and discipline

Handle customer complaints and escalations efficiently;

Monitor and investigate breaches to ensure that the sub-process functions in accordance to the procedures and service standards;

Manage team absenteeism, attrition, attendance, breaks and conduct;

Drive Customer Service positively and motivate team members to provide great customer service.


People Management:

Identify and coach bottom performers within the team through improvement plans and positive coaching. 

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

Lead by setting a good example (role model) behavior consistent with words

Facilitate problem solving and collaboration

Assure that the team members have the necessary education and training to effectively participate on the team

Encourage creativity, risk-taking, and constant improvement

Recognize and celebrate team and team member accomplishments and exceptional performance

Focus the team on the tasks at hand or the internal and external customer requirements

Coordinate with internal and external customers as necessary

Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance

Assure that the team addresses all relevant issues within the specifications and various standards

Job Detail
  • Career LevelOthers
  • Gender*Both
  • Qualification*Any Graduate
  • Experience*4 Year- 9 Years
  • Salary*Best in Industry