Team Leader – International/Intellect HR Pvt Ltd/Mumbai

This job has been Expired
Intellect HR Pvt Ltd
Job Overview

Roles & Responsibilities:

Plan and manage the group’s performance on the Score card metrics and look for methods to constantly exceed expectations 

Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions

Strong orientation towards Customer Experience

Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required

Manage projects as assigned within defined metrics and timelines

Create an environment of high energy and enthusiasm

Responsible for management of Engagement, Attrition and ESAT for the team

Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment

Resolve employee concerns with urgency & accuracy

Engage in effective Career Development activities like effective career coaching and counselling

Essential Skills & Experience:

Good experience in collection(early & late stage); Backoffice

Strong MIS skills – Proficient in MS Word, Excel, Access, PowerPoint 

Strong analytical bend of mind with good logical reasoning abilities 

Strong interpersonal skills at both verbal and written communication 

Strong concepts of leadership competencies, displays ownership, accountability and pro activeness 

Job Detail
  • Career LevelOthers
  • Gender*Both
  • Qualification*Any Graduate
  • Experience*4 Year- 9 Years
  • Salary*Best in Industry