Team Leader Operations/Intellect HR Pvt Ltd/Noida

This job has been Expired
Intellect HR Pvt Ltd
Job Overview

Performance feedback session to be provided to agents.

Will be responsible for managing the portfolio of clients.

Analyze various reports including process dashboards & team performance reports.

Primary focus on CPM/SLA.

One to one relation building.

Motivating associates through effective management, career development & implementation of reporting mechanism.

Timely Submission of Operations Review

Manage attendance and attendance incentive for the team.

Attain SLA through effective management of the daily operations of the team.

Conduct audits & share feedback with team members

Desired Candidate Profile:

Prior Experience of managing a team of 10-15 FTEs (Preferable)

Good reasoning and risk identification skills

Leadership quality and organizational awareness

Sufficient computer knowledge (Office, basic database skills)

Managing clients

Should be open for any shift.

Job Detail
  • Career LevelOthers
  • Gender*Both
  • Qualification*Any Graduate
  • Experience*4 Year- 8 Years
  • Salary*4 - 7 lacs