Team Leader – Sales Domestic Operations/Intellect HR Pvt Ltd/Mumbai

This job has been Expired
Intellect HR Pvt Ltd
Job Overview

Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.

Plan, implement & monitor deliverables for the teams reporting to him

Coordinate with other departments for smooth implementation of work

Responsible for maximizing revenue & minimizing cost.

Coordination with the Clients, Experience in Client Management and Interaction will be preferred.

Responsible for Daily Operational Reports.

Responsible for morale & motivation of the staff.

Responsible to train & create growth opportunities for Subordinates.

Managing Employee Relations, conducting Skip Level meetings and improving employee connect

Ability to liaise with relevant support departments stakeholders

Ability to create an environment of trust and fairness, and drive organizational culture and values

Desired Candidate Profile:

Good communication skills

Experience in managing sales process

Should have experience working in BPO background

Should have team handling experience

Analytical Skills and data analysis using excel

PowerPoint making & presentation skills

Readiness to work in various shifts and weekends based on organizational requirements

Basic understanding of key Financial evaluations and sensitivity to managing process P&L

Strategy development and knowledge of operational metrics like attrition, service levels etc

Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans

Good negotiation and persuasive skills

Job Detail
  • Career LevelOthers
  • Gender*Both
  • Qualification*Any Graduate
  • Experience*3 Year- 8 Years
  • Salary*2 - 4 lacs