Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
Plan, implement & monitor deliverables for the teams reporting to him
Coordinate with other departments for smooth implementation of work
Responsible for maximizing revenue & minimizing cost.
Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
Responsible for Daily Operational Reports.
Responsible for morale & motivation of the staff.
Responsible to train & create growth opportunities for Subordinates.
Managing Employee Relations, conducting Skip Level meetings and improving employee connect
Ability to liaise with relevant support departments stakeholders
Ability to create an environment of trust and fairness, and drive organizational culture and values
Desired Candidate Profile:
Good communication skills
Experience in managing sales process
Should have experience working in BPO background
Should have team handling experience
Analytical Skills and data analysis using excel
PowerPoint making & presentation skills
Readiness to work in various shifts and weekends based on organizational requirements
Basic understanding of key Financial evaluations and sensitivity to managing process P&L
Strategy development and knowledge of operational metrics like attrition, service levels etc
Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans
Good negotiation and persuasive skills
Experience*3 Year- 8 Years
Salary*2 - 4 lacs