Team Leader-Shift Lead/Intellect HR Pvt Ltd/Gurgaon

This job has been Expired
Intellect HR Pvt Ltd
Job Overview

Criteria:

Should be good in terms of communication as its for one of the international customer.

Should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.

Should have all the set of documents for the companys worked-Offer letter, salary slip, Experience letter.

 

At least 1 year Team handling experience on Desktop Support/Service Desk.

To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal

Log Tickets in the call-logging tool on behalf of users

Handling operation like CSAT, KPI on Desktop support

Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group 

Monitor the service desk tool for open and pending incidents

Own the incident and provide end to end resolution for the ticket

Should be Team Leader and should be in a position to resolve L2 and L3 calls with minimum 3 year of experience

Experience in the domain of technical support/ Desktop support is must

Knowledge in International service delivery standards such as ITIL, eSCM or CMMi

Excellent verbal & written communication – Interpersonal skills

Should be able to drive customer experience via HD support

Must be familiar with Microsoft technologies and windows environment

Smartphone/Desktop and Laptop hardware/software troubleshooting.

Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting

Job Detail
  • Career LevelOthers
  • Gender*Both
  • Qualification*Any Graduate
  • Experience*3 Year- 7 Years
  • Salary*Best in Industry