Key Responsibilities would include:-
Provide overall supervision to the staff during his/ her shift operating window.
Ensure that all work items are completed as per the agreed SLA.
Monitor the exceptions and ensure that they are resolved in a timely manner.
Identify opportunities for improving the efficiency of the process.
Identify the training requirements of the team members and work with the PM on providing the required trainings
Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
Prepare the weekly / monthly MIS reports
Track the changes to the procedures and ensure that the team is fully aware of the changes.
Graduate with Minimum 2 to 4 years Financial Operations Processing experience, with a
strong team management experience in similar environment.
Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it s processing arm/ private sector bank/ public sector bank as a supervisor would be beneficial.
Working Knowledge of SWIFTS & international payment conventions & practices is a must.
Good Interpersonal skills to be able to communicate internally & externally and at all levels.
Excellent written & oral communication skills in English.
Good people management skills.
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
Ability to use creative problem solving techniques to solve business issues.
An acute client focus.
Strong PC, project management, and analytical skills.
Knowledge of MS Access, Excel, PowerPoint, and Word.
Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
Experience*2 Year- 4 Years
Salary*Best in Industry