Urgent Opening for Quality Analyst- BPO Background ( Navi Mumbai)/Hansa Direct Private Limited

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  • Post Date: March 17, 2018
  • Applications 0
  • Views 51
Job Overview

controlling calls on a daily basis and provide constructive feedback to associates in lieu with the Quality Parameters

Conduct arrangement sessions with the TLs/Managers

Play an important role in achieving targets

Co-ordinate with respective TL regarding associate performance on quality

Identify the training requirements of associates and suggest the same to the Training team

Initiate & organize process improvement ideas & suggestions 

Additional responsibilities as & when instructed by the manager

Ensure that core standards defined within the process are strictly followed

Data analysis & sharing observation based on the same with the team

Preparing presentation for weekly & monthly review

Conducting counseling session for Non-performing associates

Share plan of action for poor performance with root cause, corrective action & preventive action

Conducting certifications for trainees 

Job Detail
  • Career LevelExecutive
  • Gender*Both
  • Qualification*Any Graduate, Any Post-graduate
  • Experience*2 Year- 5 Years
  • Salary*2 - 5 lacs