Support Analyst in Chennai for Amazon

Amazon Buys Whole Foods For Over 13 Billion

Support Analyst in Chennai for Amazon

Experience : 2 to 3 years

Salary : Best in the Industry

Location : Chennai

Job Category : Software

Job Description :
1) Should be willing to work in night shifts.
2) Excellent written and verbal communication skills required.
3) Must be able to interact with an external parties like customers and suppliers comfortably.
4) Process and respond to phone calls and emails received from publishers.
5) Respond to queries sent to the KDP forums.
6) Investigate payment concerns brought up by customers.
7) Route payment concerns to Accounts Payable.
8) Reprocess stuck books through the system.
9) Remove certain content as it is identified by the QA team.
10) Notify vendors that their content has been removed.
11) Maintain and improve a knowledge base with unique vendor requests and their solutions.
12) Work on developing responses for common questions.</span
13) Work with customer service manager in documenting process flows.
14) Additional computer skills certifications in web technologies are preferable.
15) Experience in web-enabled software products or services is highly preferred.
16) Should be able to understand a complex problem and respond to publishers.
17) Basic familiarity with web technologies and html is highly desirable.
18) Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
19) Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
20) Route issues and bugs that need engineering expertise to the development teams.

Key Skills : Communication skills, Computer skills, Customer Support.

Education : Any graduate/Any post graduate

Job Posted : 07th Feb 2018

Start Date : ASAP

Company : Amazon Development Centre(India) Pvt Ltd

Job ID : SJ12086

Agency : SaralJobs

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